Frequently Asked Questions
I tried signing up for an account, but it says my email is already in use...what do I do?
Materials & Fabrics
We use the Absolute Finest materials on the market, and our craftsmanship is unparalleled. Professional dry cleaning is strongly recommended for all our garments. We cannot be held responsible for any damages due to improper care after receipt. As with all colored fabrics, slight variations in color can occur between fabric color dye lots (bolts). In order to have all garments for the same event cut from the same dye lot, we must have all orders placed together (within 3 days of each-other at most). All of our designs are Meticulously Handmade here in the USA. Our innovative design and elaborate fabrics entwine to produce pieces that get recognized as edgy and fashionable, as they have also captured the imaginations of fashion enthusiasts the world over.
What If I want something in a different color?
Custom Orders are our specialty! We offer Custom designs, made-to-order in the color scheme of your choice. No mass production. Each piece is a true one of a kind. We're the modern girls' personal atelier... Not about a square neckline? Change it! Wish it came in black? We can make that happen. We are here deliver fashion that inspires you, as well as give you optionality to suit your individual preferences.
If you have questions about an available color scheme etc., please feel free to send an e-mail to firstname.lastname@example.org...We would love to help you design the perfect ensemble for your special day!
How long will it take for me to receive my order?
Every order is custom created to your specifications and handmade just for you! As a result, turnaround times do vary depending on the season; typically, our designs ship in 3-5 weeks. However, the turnaround time-frame will vary at times (especially during the busy Wedding and Holiday Seasons).
Once your order is shipped, it usually takes 3-6 additional BUSINESS days to arrive if you are in the USA. The delivery time-frame on International orders will vary. If you have any questions about the item that you are interested in, the most current "design times," or need your order by a specific date, please contact us at email@example.com BEFORE placing your order.
What if I need to rush my order?
Many of the items in our store do have the option to be expedited, by choosing "Yes" at the "Rush Order This Item" option on the product's detail page. Rush Order purchases are applied on a per item basis, not for all the items in your cart. Rush orders will be shipped within 2 weeks.
Payment, cancellations, & refunds
Due to the fact that our designs are made to order specifically for you (we do not stock pre-made dresses); ALL SALES ARE FINAL, and NON-REFUNDABLE. Once payment has been made, we immediately reserve production time and/or begin production on orders. Standard & advance orders may be cancelled, in writing, within 24 hours of order placement & payment. RUSH orders may not be cancelled once placed, and no credit will be issued for any payments made. NO EXCEPTIONS. ***Due to the handmade nature of our designs, there will always be slight variations in each one. Occasionally the exact embellishments shown are not available. Every effort will be made to match each piece as closely as possible. Thank you for understanding. By agreeing to purchase you are stating that you understand this policy. ***
Do you ship internationally?
Love Baby J is proud to offer world-wide shipping. We have experience and patience in working with international shipping. We ship international orders via United States Postal Service.
Please keep in mind that shipping internationally takes time and receiving items through customs can take extra time beyond the projected shipping time lines outlined by USPS.
International customers are required to pay all duties and import fees. Due to the irregularity of customs procedures and international shipping times Love Baby J cannot guarantee a delivery date for orders being shipped outside of the United States. We can guarantee a date your purchase will leave our office, but the speed at which a packages reaches you is completely out of our hands.
Once your order has shipped and the carrier has generated a tracking number, you will be emailed the tracking information. Tracking information is available within your account as soon as your package ships. International orders sent through USPS do not guarantee tracking after they leave the US.
Do you offer Custom Designed Apparel Exclusive to Your Child or Store?
Yes! We not only have an unbelievable selection of the highest quality creations on the web, but we LOVE custom orders as well!
We offer Custom designs, made-to-order in the color scheme of your choice. No mass production. Each piece is a true one of a kind. We're the modern girls' personal atelier... Not about a square neckline? Change it! Wish it came in black? We can make that happen. We are here deliver fashion that inspires you, as well as give you optionality to suit your individual preferences.
Please contact us at firstname.lastname@example.org, and we will identify your likes and dislikes pertaining to style, color, fit, and feel. We will work with you to create your one of a kind dream outfit come true! Custom designs are our specialty here at Love Baby J!